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Terms of Service

Last updated: March 16, 2026

1. General Provisions

These Terms of Service govern the use of intrafakt.pl — a SaaS platform for automated generation and filing of Intrastat declarations. The service provider is IVM FIRMA HANDLOWA SP. Z O.O., al. Tadeusza Kościuszki 101, 90-441 Łódź, Poland, NIP: 7272865829, KRS: 0001012820 (hereinafter: "Provider" or "intrafakt.pl").

2. Definitions

  • Provider — IVM FIRMA HANDLOWA SP. Z O.O.
  • User — a natural or legal person who has created an account in the intrafakt.pl platform.
  • Organization — a business entity registered in the platform, on whose behalf Intrastat declarations are filed.
  • Platform — the intrafakt.pl web application available at intrafakt.pl.
  • Service — automated generation and filing of Intrastat declarations with the PUESC system based on invoice data provided by the User.
  • Client panel — the secured area of the platform accessible after login, allowing management of declarations, integrations, and subscriptions.
  • Declaration — an Intrastat declaration generated by the platform based on invoice data.
  • PUESC — Polish Customs Electronic Services Platform, the system for electronic filing of Intrastat declarations.
  • Integration — a connection between the platform and the User's external system (e.g. BaseLinker, Comarch Optima, Subiekt GT, enova365).
  • Power of Attorney — a document authorizing the Provider to file Intrastat declarations on behalf of the Organization.

3. Scope of Services

intrafakt.pl provides the following services:

  • Import of invoice data from connected systems (API) or manually uploaded files (CSV/Excel).
  • Automatic generation of Intrastat declarations (arrivals and dispatches) based on imported data.
  • Data and CN code verification prior to declaration submission.
  • Electronic filing of approved declarations with the PUESC system under a granted Power of Attorney.
  • Storage of declaration history and documents.
  • Management of product registry and CN code mappings.

The Provider does not offer tax or customs advisory services. Generated declarations require verification and approval by the User or a designated employee before submission to PUESC.

4. Registration and Account

  • Use of the services requires creating an account and providing accurate company information (NIP, name, address).
  • The User is responsible for the security of their login credentials.
  • One account can manage one Organization. Multi-entity support is available on Business plans and above.
  • The User represents that they are authorized to act on behalf of the specified Organization.
  • The Provider may verify Organization data against the GUS/KRS registry.

5. Trial Period

New Organizations receive a 14-day free trial with full access to Start plan features. After the trial period, a paid subscription is required. Failure to subscribe results in suspended access to the client panel — data is retained for 30 days.

6. Subscriptions and Payments

  • The service operates on a subscription model. Available plans: Start (up to 50 invoices/mo), Business (51–250 invoices/mo), Pro (251–500 invoices/mo), Enterprise (custom).
  • All prices listed in the platform are net prices (excluding VAT). VAT at 23% is added to all amounts.
  • Payments are processed via PayPal. Subscriptions are renewed automatically each month.
  • The User may change plans or cancel the subscription at any time. Changes take effect from the next billing period.
  • After cancellation, access to the panel is maintained until the end of the paid period.
  • For clients without API integration, a per-invoice pricing model is available (CSV/Excel).
  • The Provider reserves the right to change pricing with 30 days' notice. Changes do not affect the current billing period.

7. Power of Attorney and Cooperation Agreement

  • Filing Intrastat declarations with PUESC requires the Organization to grant a Power of Attorney to the Provider.
  • The User must upload a signed Power of Attorney document (scan) via the client panel.
  • The Provider verifies the correctness of the Power of Attorney. Declarations will not be filed with PUESC without a valid, verified Power of Attorney.
  • The cooperation agreement (downloadable from the panel) governs the detailed terms of service.

8. Integrations and Data

  • The User connects integrations with their own systems (BaseLinker, ERP, PUESC) via the client panel.
  • Integration credentials (API tokens, passwords) are stored encrypted (AES-256).
  • The User is responsible for the accuracy and currency of integration credentials.
  • The Provider is not liable for errors resulting from incorrect data provided by the User's systems.
  • The User may delete an integration and its associated credentials at any time.

9. Intrastat Declarations

  • Every generated declaration has "draft" status and requires approval before submission to PUESC.
  • The Provider does not automatically submit declarations without explicit approval from the User or a designated employee.
  • The User bears responsibility for the accuracy of data contained in declarations.
  • The Provider makes best efforts to ensure correct CN code mapping but does not guarantee its conformity with customs authority interpretations.
  • New products without verified CN codes are flagged and blocked until manual verification.

10. Liability

  • The Provider makes best efforts to ensure uninterrupted service but does not guarantee 100% availability (SLA available on Enterprise plan).
  • The Provider is not liable for tax or customs decisions made based on data generated by the platform.
  • The Provider's liability is limited to the fees paid by the User in the preceding 12 months.
  • The Provider is not liable for outages in external systems (PUESC, BaseLinker, ERP).
  • Information published on the website is of a general nature and does not constitute tax or legal advice.

11. Data Protection

Personal data processing is governed by the Privacy Policy. Details of data processing entrustment are regulated by the Data Processing Agreement (DPA) available in the client panel.

12. Complaints

Complaints should be directed to: kontakt@intrafakt.pl. A complaint should include a description of the issue and Organization details. A response will be provided within 14 business days.

13. Termination

  • The User may delete their account at any time via the client panel or by contacting the Provider.
  • After account deletion, Organization data is retained for 30 days (recovery possible), then permanently deleted — except for data required by law (declarations: 5 years).
  • The Provider may suspend or delete an account in case of Terms violation, after prior notice to cease violations.

14. Governing Law and Jurisdiction

These Terms are governed by Polish law. Any disputes arising from the use of the platform shall be resolved by the court competent for the Provider's registered office (Łódź, Poland).

15. Final Provisions

These Terms take effect upon publication. The Provider reserves the right to amend these Terms. Registered users will be notified of significant changes by email with 14 days' notice. Matters not regulated herein are governed by the Polish Civil Code, the Act on Provision of Electronic Services, and other applicable legislation.

See also: Privacy Policy